Warranty Information

Two-Year Cyden Homes Warranty

Whilst every care is taken in the construction of your new home issues do sometimes occur.

Your home is covered by Cyden Homes’ Two-Year warranty which means that should a problem arise due to poor workmanship, and is identified during Handover, we will attend and put the issue right for you. Additional guidance may also be sought from the LABC or NHBC.

Please note that the warranty does not cover accident or storm damage or works undertaken by your own contractors (i.e., if you employed your own electrician to install light fittings and there was subsequently a problem). In the event that Cyden Homes attend in such circumstances we will be unable to undertake any works and the visit will incur a charge.

Please also note that many issues can be avoided by properly following the advice regarding ‘Condensation’ and how to properly condition your home.

Ten-Year Structural Warranty – LABC Or NHBC Backed

For peace of mind, your home is also warrantied against structural defect for 10 years, from the time it was built, through your warranty provider – Which is normally the LABC or NHBC.

Should you have any concerns within the warranty period about potential structural defects, please contact our Customer Care Team in the first instance.