How to Contact Customer Care

Our Customer Care Team are here to help Monday to Friday 9am to 5pm, excluding holidays, should you need to report an issue or have a question.

Customer Care (North)

01472 517 637

Customer Care (South)

01472 517 626


If you have an emergency and it is within normal working hours please contact our Customer Care Team on the number of above.

Out-Of-Hours Emergencies

Should you have an emergency outside of normal working hours (after 5pm and before 9am or during the weekends or holidays) please call our Out-Of-Hours Team on: 0345 030 5912

Please be aware that this service is only for genuine emergencies and will be unable to help if the enquiry is non-urgent. 

An emergency is usually one of the following…