How to Contact Customer Care

Our Customer Care Team are here to help Monday to Friday 9am to 5pm, excluding holidays, should you need to report an issue or have a question.

Customer Care (North)

01472 517 637

Customer Care (South)

01472 517 626


[email protected]

If you have an emergency and it is within normal working hours please contact our Customer Care Team on the number of above.

Out-Of-Hours Emergencies

Should you have an emergency outside of normal working hours (after 5pm and before 9am or during the weekends or holidays) please call our Out-Of-Hours Team on: 0345 030 5912

Please be aware that this service is only for genuine emergencies and will be unable to help if the enquiry is non-urgent. 

An emergency is usually one of the following…